Legal
Shipping Policy
When orders ship, what shipping costs, and what to do if an order arrives damaged or does not arrive.
Shipping & Delivery
1. When Your Order Ships
No medication is dispensed and nothing is shipped unless a provider has approved treatment. Your payment method is authorized when you place your order and charged only after a licensed U.S. provider reviews the medical intake you complete after checkout and determines that treatment is medically appropriate for you.
2. Shipping Cost
Your order covers the telehealth consultation and prescription evaluation, and, if a provider approves treatment, the prescribed medication and shipping. There is no separate consultation fee. The price charged is the price shown at checkout.
3. Delivery Times
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
4. Damaged, Defective, Or Undelivered Orders
If your order arrives damaged, if you receive the wrong item, or if a shipped order is not delivered, contact us within 30 days of the ship date and we will investigate and make it right, which may include a replacement shipment or a refund of the amount charged. Please do not discard the packaging until the issue is resolved. See our Refund Policy for details.
5. Questions
FoundationRx
Phone: 844-572-3254
Email: info@foundationrx.health
Foundation RX LLC, 1603 Capitol Ave Ste 415 #413925, Cheyenne, WY 82001, United States